If you cannot see the menu of buttons in the left hand margin of your Browser screen, then you may need to change your settings, or have a problem with running Java programs on your computer, or you may be using an older Browser which does not fully support HTML frames. You should also be aware that there are many makes of Browser (Netscape is a popular alternative to Microsoft's Internet Explorer). Non-Microsoft Browsers will often behave erratically when rendering a framed website.

The first thing to do is to check your Cache settings. Run Internet Explorer. Click on Tools and Internet Options. In the Temporary Internet Files panel, click on Settings. Ensure that in "Check for newer versions of stored pages"  there is a bullet in "Automatically". This will ensure that the Java Applet used to generate buttons and other dynamic effects is loaded afresh each time.

If you still cannot see the buttons, close down your Browser, exit from any other programs still running and then shut down your computer. Restart. You may be able to see the buttons on running the Browser again. You should also force a reload of the website by doing a simultaneous Ctrl and F5 to see if the buttons appear. If not, try the suggestions below. If these don't fix the problem, then contact your computer supplier.

Java Download

From March 2004, Microsoft have been legally barred from the supply of Java related software. Anti-trust legislation brought by Sun Microsystems (the legal owners of all things Java) in the USA has resulted in the Microsoft Windows operating system being supplied without a Java capability. Without Java, your computer will not be able to use the Internet to full effect. You can get Java for Windows, however, by getting a download from the Sun Microsystems website. Click on the link below and follow the on-screen instructions.

Click here to download Java

As ever, before you undertake such tasks it is best to first back up your critical documents and files. Also, the advice on this page is provided to you in good faith but you should read and be aware of the Terms and Conditions under which this website operates. You can find these by clicking on the link on the Home Page. If you are in any doubt, then please contact your computer suppliers and/or a competent computer technician.

Browser Security Patches

This website is designed for the Microsoft Internet Explorer Web Browser.

To update your Microsoft Browser to the most appropriate standard (allowing your computer to implement HTML Frames and giving you the maximum immunity to viruses) then visit the following website:

www.microsoft.com/ie

Click on the link above and follow the on-screen instructions. Choose the download you want from the right hand panel.

First, download Internet Explorer 6  Service Pack 1 (or later). Then re-visit the Microsoft site to get all critical patches and available updates. You should thence always visit the Microsoft site at least monthly to obtain the latest updates and security patches.

Ensure you disable any anti-virus programs before you download a new version of Internet Explorer.

As ever, before you undertake such tasks it is best to first back up your critical documents and files. Also, the advice on this page is provided to you in good faith but you should read and be aware of the Terms and Conditions under which this website operates. You can find these by clicking on the link on the Home Page. If you are in any doubt, then please contact your computer suppliers and/or a competent computer technician.